Why is your booking fee non-refundable?
To provide the best possible booking service to our customers, we charge a very simple, minimal booking/service fee to cover the payment processing charges. Our booking/service fee is clearly displayed on our event pages and at the checkout stage.
Cheeki Monkeys have partnered with BookingHound and Stripe to handle all of our customers online payments to provide a better checkout experience for our customers. This allows us to remove the concern of processing highly sensitive data. Your financial details will never reach our servers, this course of action makes sure that your card is processed securely and safely.
Stripe is one of the fastest growing payment processing platforms in the UK. Stripe provides the technical, fraud prevention and banking infrastructure required to operate on-line payment systems.
All bookings carry a single booking/service fee of 3.5% (minimum £1.00) of the gross fee per transaction. The booking/service fee is applied to cover overheads that our booking platform partner incur with each transaction. The booking/service fee is non-refundable.
Prior to making your booking, it is stated in our Booking terms and conditions that your booking/service fee is non-refundable. Cheeki Monkeys are unable to refund your booking/service fee in any circumstances, even if an event is cancelled or rescheduled. This is for the reason that our booking partner/payment processor deduct and keep hold of the booking/service fee at the time of processing your original order and the booking/service fee is non-refundable to Cheeki Monkeys or the payee.
Cheeki Monkeys are comfortable that we have some of the lowest booking fees in the UK. To help keep them low we are unable to refund them.
In some exceptional circumstances, the event organiser may decide to compensate you and cover the cost of refunding the booking/service fee. In such a situation the event organiser will inform Cheeki Monkeys to issue a refund of the booking/service fee on their behalf. This decision is entirely at the discretion of the event organiser.